Operations Lead - Japan


The Company:

We are looking for a bright and enthusiastic Operations Lead to join our team. We share a passion for nature, for pushing boundaries, and for creating beautiful products. We are one of the fastest-growing brands in the snowsports industry.  Today our skis and films have won over 100 awards and we shipped over 30,000 skis in 2018-19 for riders in 40 countries.

The Role:

As a member of the Operations Team, you will work in a fast-paced, international environment, and Lead on Operations in Japan. 

 Your core responsibilities include:

  • Warehouse performance management of our 3PL partner in Yokohama, Japan
  • Own Japanese customer order processing, warehouse submission and validation
  • Monitor our outbound orders and proactively troubleshoot any delivery issues
  • Manage Japanese Fan and Partner Support queries
  • Support in coordination of inbound shipments
  • Provide administrative support to aid the daily business operations
  • Manage ad-hoc requests from the Sales Team and assist in the creation of sales tools

As a company care for our planet, this is reflected in our culture and we are collectively responsible to demonstrate this in our everyday working practices.


  • Fluent in Japanese and English (TOEIC level 900 or higher)
  • A ‘startup’ mentality – things get done because we make them happen
  • An enthusiastic and curious attitude
  • Excellent communication skills
  • Organised, obsessed with detail, and driven by continuous improvement
  • Willingness to learn and take initiative, work independently, and collaborate well with a team

Skills Required:

  • Strong computer literacy
  • Proficient in Excel/ Microsoft Office
  • Comfortable using new technologies & software

The Role:

  • Based in Tokyo
  • Part-Time – 3 days per week