FPS AND ECOMMERCE INTERN - LONDON, UK
FPS and ecommerce Intern - London, UK
As part of a small team that distributes skis to stores in over 30 countries, the intern should be prepared to work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Sales, Support, and Ecommerce. We are offering a young and exciting environment to work in, with all the challenges of a growing business in sporting goods.
The internship is full time running between 6 months and a year in length, starting late May/ early June and will be based in our London (Shoreditch) office.
The role is split into 2 sections that are closely related, Fan and Partner Success (FPS), and ecommerce support.
You will be helping Faction to deliver the world’s best Customer Support by working with the Fan & Partner Success Manager. Manning the frontline, taking emails and live chat messages to ensure all our Fans’ and Partners’ queries are resolved quickly and efficiently, you will also have the chance to analyse and improve our FPS processes and make changes that touch all parts of Faction.
The other part of the internship is ecommerce related, helping with the day to day running of Faction’s ecommerce site, from planning to merchandising to suggesting improvements (especially related to your interactions with our Fans and Partners).
- Fluent in French and English (German would be a plus)
- Working toward a university degree
- Comfortable using new technologies & software
- Basic excel skills (you should know what lookups and pivot tables are)
- A ‘startup’ mentality – things get done because we make them happen
- Experience with Zendesk, or similar customer success software would be a plus
- Most important is an enthusiastic and curious attitude
- You live to ski
You will receive one full Faction set-up, plus a monthly contribution to living costs, for year long internships we also try and get you out to our HQ in Verbier for some skiing.
We believe that people are demanding more from their products - their skis, their clothes, everything they use. Not just marketing guff - quality craftsmanship, heart and soul we can relate to. And sharing it all with friends.
From a few skis in a run of 190 pairs back then, today our skis, jackets and films have won over 100 awards and more importantly we are shipping 24,000 skis in 2017-18 for riders in 35 countries.
Online, we work with personalities, with great stories and in doing so we hope to inspire everyone to get out and ride. We are obsessed with progression, making our products better each year, and so we invest in giving the best to our fans and retail partners.
As a result, our sales have grown an average of over 50% over the past five years. We believe that buyers' appetite for quality continues to grow and are working to earn that kind of growth rate for years to come.
We bring a commitment to growing our team both professionally and personally, as well. For those of us creating this little company with ambitions to excite fans everywhere, it's a dream job. It's also intense, with long hours on the road, in the workshop, online and on-snow. We operate with an ethos of trust, being different, taking responsibility, and we respect the Collective.
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