Fan Success Coordinator

The Company: 

We are looking for an awesome Seasonal Fan Success Coordinator to join our team. This role will give you the opportunity to learn from one of the fastest-growing brands in snowsports industry. We share a passion for nature, for pushing boundaries, and for creating beautiful products. Today our skis and films have won over 100 awards and we shipped over 30,000 skis in 2018-19 for riders in 40 countries.

The Role:

Our #1 mission is to make sure that all Fans (Customers) and Partners (Retailers) are stoked and have a great experience with our brands. As a member of the FPS Team in our Denver Office, you will work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, E-commerce, Logistics, and Sales. 

Your core responsibilities include:

  • Offer the highest quality of service and great communication in your daily interactions with our Fans
  • As the first point of contact with our fans, you will advise on product selection and demo opportunities
  • Listen to our fans and engage in debate and discussion on how to develop and maintain industry leading products and customer experience 
  • Support to resolve any product or delivery issues in a proactive and positive manner
  • Assist with the planning and running of Faction Skis and Roxy Ski Demos 
  • Ad hoc office support, including administration, Event Planning, and errands. 

As a company we care for our planet, this is reflected in our culture and we are collectively responsible to demonstrate this in our everyday working practices


  • Ability to represent the brand professionally via online platforms, phones, and video conferencing.
  • Demonstrates confidence and a professional attitude on and off snow. 
  • A strong passion for the Ski industry/ Mountain Sports
  • Previous experience in the snowsports industry (sales especially) is a strong plus
  • An enthusiastic and curious attitude
  • Personable, outgoing and patient
  • Willingness to learn and take initiative, work independently, and collaborate well with a team

Skills Required:

  • Strong computer literacy
  • Strong Customer Service skills 
  • Basic excel knowledge and Microsoft office(you should know what lookups and pivot tables are)
  • Comfortable using new technologies & software
  • Basic proficiency reading and speaking French highly encouraged

As a member of our team it is also important you represent our brand. We therefore give everyone access to a selection of products and gear to wear and ride with pride.