Upon delivery, you may return your order within 30 days of receiving it for a refund or an exchange. The product(s) must be new and with their original packaging. If the product has been damaged, used (including skis that have been mounted) or has had the labels removed, it will not be possible to return it.
We encourage you to consider the environmental cost of returning products before requesting a return.
If you wish to exchange an item, we encourage you to place a new order, as we cannot hold stock while an exchange is being processed.
When returning a product, please include the original packaging. Take care to pack the product correctly to avoid damage during transit. We recommend returning the product using a tracked delivery service. Upon receiving the product, we will issue a full refund within 14 days. Refunds will be issued using the same means of payment as the original order. This does not include the original shipping cost.
NOTE: Please do not ship to shipper address until you have been given a return number and advised to do so. This is very important! Our warehouse is shared with other awesome companies and although we like them, we don’t want your returns ending up on their shelves!
To kick off the returns process, simply fill the form in below. Before you start the returns process, please ensure you have the following to hand:
- Order number
- Delivery name
- Email address order confirmation was sent to
- Product(s) you wish to return/exchange
- Reason for return